After-Sales Service Standards
Warranty Plan
Our company provides free repairs within 12 months of equipment delivery or 2,000 engine operating hours—whichever comes first—to address quality issues, excluding cases caused by labor-related factors.
2471 Peace of Mind Project
24-hour hotline support available, offering technical advice on usage, operation, and maintenance;
Service personnel arrived on-site within 7 hours of receiving the complaint about equipment quality issues.
The faulty equipment resumed production within one day after maintenance.
421 Property Management Initiative
Provide 4 scheduled equipment inspection and maintenance services during the warranty period;
Providing technical operation and maintenance training services for secondary equipment;
A formal inspection report must be issued after each routine check, ensuring users have the most comprehensive understanding of the equipment.
Spare parts consignment
Our company maintains an inventory of spare parts worth 80 million, enabling us to provide customers with the most competitive pricing and shortest delivery times—while minimizing equipment downtime caused by replacing wear-and-tear components.
Leave a Message Online
*Please fill in the information, and we’ll get in touch with you as soon as possible.
Email:cuiye@perald.com
Address: No. 2, Huanpu Industrial Park, No. 835, Hanjiang West Road, Xinbei District, Changzhou City, Jiangsu Province
Douyin Code
Copyright © 2025 PERALD (Changzhou) Hydraulic Technology Co., Ltd All Rights Reserved.